Find answers to common questions
Frequently asked questions
What should I do when a loved one passes away?
Contact us as soon as possible. Our team is available 24/7 to guide you through the next steps with care and clarity.
Are you available at all times?
Yes, we are available 24 hours a day, 7 days a week to provide immediate support whenever you need us.
Do you offer affordable funeral options?
Yes, we provide a range of services to suit different budgets, with transparent pricing and no hidden costs.
Can you help with traditional Māori services?
Absolutely. We honour tikanga and support whānau with traditional tangihanga and culturally respectful arrangements.
Can we personalise the funeral service?
Yes, every service can be tailored to reflect your loved one’s life, values, and cultural traditions.
Do you offer pre-planning services?
Yes, pre-planning allows you to organise your wishes in advance, giving peace of mind to you and your whānau.
What areas do you serve?
We proudly serve Hamilton and surrounding communities, supporting families with care and compassion.
What is included in your funeral services?
Our services include care of your loved one, transportation, service coordination, and ongoing support. We customise everything to suit your needs.
Can family members be involved in planning?
Of course. We encourage whānau involvement to create a meaningful and personal farewell.
Can the MSD Funeral Grant help pay for direct cremation?
Eligible families may receive an MSD Funeral Grant to help with funeral expenses. Depending on the amount approved, the grant may cover most of Manaaki Funerals’ Nīkau Direct Cremation Plan. Manaaki Funerals can help with the funeral-related paperwork, although eligibility and the final grant amount are determined by MSD.
Read more about MSD Funeral Grant assistance and possible no-deposit arrangements.
Do I need to pay a deposit before applying to MSD?
For eligible families, Manaaki Funerals may be able to proceed without an upfront deposit while the MSD application is being processed. Speak with our team before making arrangements, as this depends on the individual circumstances.
Will Manaaki Funerals complete the MSD application for me?
Our team can guide you through the process and help provide the funeral documentation required for your application. MSD will assess your eligibility and determine the amount available.
Do I need to be receiving a benefit to apply?
Eligibility depends on MSD’s current requirements, including the applicant’s circumstances and the money available from the deceased person’s estate. Contact our team or MSD for an individual assessment.
Require Immediate Assistance?
Here to Help 24/7
We are always here for you. Whether you need immediate help after the death of a loved one or would like to talk to someone about planning a funeral ahead of time